Privacy Policy
Last updated: October 8, 2026
1. Introduction
DelVal Flow Controls (“DelVal”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains what information we collect when you visit or interact with our website at www.delvalflow.com (the “Website”) - for example, when you request a quote or send us an enquiry - how we use that information, who we may share it with, and the choices available to you.
We handle your information in line with this Policy and with applicable law. By using the Website or submitting information to us, you can expect us to treat your information as described here. If you do not agree with this Policy, please do not submit your information through the Website.
2. Information We Collect
We collect the information you choose to provide, along with limited technical information that is gathered automatically when you browse the Website.
Information you provide to us
When you request a quote, raise an enquiry, or otherwise contact us - for example through our online Request a Quote form - we may ask you for:
- Your name (contact person)
- Company or organization name
- Email address
- Telephone or mobile number
- Country, city, or location
- The product or application you are interested in, and the quantity or specifications you require
- Any additional details or message you include with your request
If you get in touch about a career opportunity or another matter, we will also collect the information you choose to share with us at that time.
Information collected automatically
When you browse the Website, we may automatically collect limited technical and usage information through cookies and similar technologies, such as your browser type and version, operating system and device details, IP address, and the pages you view. Where possible, this information is used in an aggregated form.
We collect only the information we reasonably need for the purposes set out in this Policy, and we do not seek to collect sensitive personal information through the Website.
3. How We Use Your Information
We use the information we collect only for the following purposes:
- To respond to your quote requests, enquiries, and support needs
- To prepare and provide quotations, products, services, and after-sales support
- To communicate with you about your request and about our products and services
- To send you updates, offers, or other information where you have agreed to receive them
- To operate, maintain, secure, and improve the Website and your experience of it
- To meet our legal, regulatory, record-keeping, and audit obligations
If you have agreed to receive marketing communications, you can opt out at any time. Even if you opt out, we may still send you information directly related to a quote or enquiry you have raised with us.
4. Sharing Your Information
We share or disclose your information only where necessary to provide our products and services or to operate our business, and always subject to appropriate confidentiality and security obligations. This may include sharing within our own organization, with trusted partners and service providers who support our operations, where required to comply with applicable law or to respond to lawful requests, and in connection with a business transfer such as a merger, acquisition, or restructuring. Any party with whom we share your information is required to protect it and to use it only for the purposes for which it is shared.
5. Where We Store and Process Your Information
Your information is stored and processed in India. Where we use trusted service providers to support our operations, they may process your information on our behalf within India, and only under appropriate confidentiality and security obligations. Wherever your information is held, we take appropriate steps to protect it and to ensure it is processed in accordance with this Policy and applicable law.
6. How We Protect Your Information
We take the security of your information seriously and use appropriate technical, physical, and organisational measures, following recognised good practices, to protect it from loss, misuse, unauthorised access, alteration, or accidental destruction. We limit access to your information to those who need it to perform their roles, and we require our service providers to apply comparable protection to any information entrusted to them. Our security measures are reviewed periodically and updated to reflect changes in technology and our business needs.
However, no method of transmission over the Internet or electronic storage is completely secure.
7. How Long We Keep Your Information
We keep your information only for as long as is reasonably required for the purposes for which it was collected, or as needed to meet legal, regulatory, or business obligations. When information is no longer needed, we securely delete or destroy it.
8. Cookies and Similar Technologies
We use cookies and similar technologies to help the Website function, remember your preferences, and understand how visitors use the Website so that we can improve it. A cookie is a small text file placed on your device; it cannot read other information from your device or carry viruses.
You can control or disable cookies through your browser settings, although some parts of the Website may not work properly if you do. Where required, we will ask for your agreement before placing non-essential cookies.
9. Your Choices and Rights
We want you to remain in control of the information you share with us. Depending on the laws that apply to you, you may:
- Ask what personal information we hold about you and request a copy of it.
- Ask us to correct or update information that is inaccurate or incomplete.
- Ask us to delete information that is no longer required for the purposes described in this Policy.
- Ask us to stop sending you marketing or promotional messages (each marketing email also includes an unsubscribe option).
- Object to, or ask us to limit, certain uses of your information.
To make a request, please contact us using the details in the Contact section below. We may need to verify your identity before acting on a request, and in some cases we may be required to retain certain information to meet legal obligations.
10. Children’s Privacy
The Website is intended for a general business audience and is not directed at children. We do not knowingly collect information from children. If we learn that we have collected a child’s information without appropriate consent, we will take steps to delete it.
11. Third-Party Links
The Website may contain links to third-party websites or services that we do not control. We are not responsible for the privacy or security practices or the content of those websites, and we encourage you to review the privacy policy of any third-party site you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date shown above and post the current version on this page. Please review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or the information we hold about you, please contact us:
